Browsing: Customer Service AI
A leader in AI-powered customer service automation has relocated its U.S. headquarters from California to North Texas.Düsseldorf, Germany-based Cognigy has…
AI Agents Market Size and Forecast 2025 to 2034 The global AI agents market size accounted for USD 5.43 billion…
Chatbots promise speed and efficiency but often fall short, resolving just 14 per cent of issues, according to Gartner. Customers…
Cognigy co-founders (from left to right) Benjamin Mayr, Philipp Heltewig, and Sascha Poggemann [Photo: Cognigy] Contact centers that rely only…
Boca Raton, Florida — April 16, 2025 — Infinite Reality (iR), a company focused on digital media and ecommerce through extended reality (XR…
Cognigy, a company leveraging AI to automate customer service, announced its U.S. headquarters’ move from San Francisco to Dallas, Texas.…
Certinia Inc., the developer of services delivery software based on the Salesforce Inc. platform, today released a series of new…
Image: Shutterstock Customer service was one of the earliest functions to yield tangible applications for generative AI. From summarising cases…
Alorica, a global leader in customer experience solutions serving Fortune 500 companies, has positioned itself at the forefront of AI…
AI is no longer just a technological upgrade or add-on — it is fundamentally reshaping business capacity and the future…