Browsing: Customer Service AI
(WJAR) — As artificial intelligence continues to grow, it’s putting careers in jeopardy.Jasmine Escalera, a career expert for LiveCareer, says…
The Gist Strategic acquisition move. NiCE is acquiring Cognigy to expand AI CX capabilities.Unified AI platform. The deal will merge…
A German AI agents startup is being acquired by a US customer service company in a near $1bn deal, in…
VMO2 unveiled its new proprietary AI tool designed to support customer service agents and improve issue resolution as part of…
Over the past fiscal year, our customers and partners have driven pragmatic outcomes by implementing AI-first strategies across their organizations.…
The Gist AI transforms insurance CX. AI enables insurance companies to deliver faster, more accurate, and empathetic customer experiences—without sacrificing…
Strengthening Onix’s position as a leading partner for Google Cloud’s Customer Engagement AI Suite (CES), Agentspace, and Agentic AI with…
Have you ever felt understaffed or resource inefficient when a huge influx of customer queries comes your way?The answer to…
The modern consumer, accustomed to the hyper-personalized experiences delivered by tech giants like Netflix and Amazon, now expects the same…
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced a strategic partnership with AVANT Communications,…