Browsing: Customer Service AI
Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent…
The banking industry is navigating an increasingly complex and dynamic landscape. Evolving regulatory requirements, a projected rise in mergers and…
Almost everything Kesko does has a digital dimension. Daniel Läubli: Kesko is seen as a leader in online grocery, digitalization,…
More than 90% of employees use AI-driven virtual assistant for increased efficiency CHARLOTTE, N.C. and LONDON and HONG KONG, April…
Digital humans are poised to revolutionize human-computer interactions in the telecom sectorAI avatars provide higher customer satisfaction and increased likelihood…
Integrating artificial intelligence (AI) and human connection is becoming increasingly crucial for portfolio companies aiming to increase…
As retailers invest in interactive experiences across multiple touchpoints to enhance service and build loyalty, how can a conversation with…
Credit: Unsplash/CC0 Public Domain Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long…
The Gist AI still trails human expertise. Scale AI is testing against human-level benchmarks—and models aren’t close yet. Collaboration beats…
TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with…