Browsing: Customer Service AI
The Gist Personalization is priority. 31% of CX leaders are strongly positive about AI’s potential to personalize experiences, making it…
Swedish fintech giant Klarna, once celebrated for its bold leap into artificial intelligence, is now facing an unexpected problem: software…
Artificial intelligence is taking over recent conversations about technology thanks to the popularity of Chat GBT, an AI tool that…
This homegrown AI platform is moving beyond simple chatbots to become a full-fledged ‘AI employee’, boosting sales and minimising human…
The Gist AI-first support: Zoom is shifting from phone-centric support to AI-assisted voice and chat that route customers to the…
Klarna has drafted staff from its marketing, engineering, and legal teams to bolster its customer service headcount.Business Insider broke the…
Check out what’s clicking on FoxBusiness.com. Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI)…
ChatGPT launched only three years ago. Since then, leaders including Marc Benioff and Jensen Huang have been adamant that cheaper…
Klarna employees, including engineers and people in marketing, are being told their jobs are no longer needed and reassigned to…
Salesforce has replaced thousands of workers with agentic AICEO Marc Benioff said he “need[s] less heads” to clear a backlogHumans…