Browsing: Customer Service AI
Online booking giants are reportedly taking steps to counter the encroachment of AI agents. As the Financial Times (FT) reported Tuesday (Sept.…
Shutterstock.com Soon “agentic” AI will not only answer customer questions but also predict buying behavior: that’s going to help retailers…
Too Long; Didn’t Read:Top 10 AI tools for Lebanese customer service in 2025: WhatsApp‑first, Lebanese Arabic‑tuned agents and enterprise governance…
A Shopify merchant’s detailed account of attempting to resolve a technical issue has sparked widespread discussion across the platform’s largest…
Two months ago, the Commonwealth Bank announced plans to replace 45 customer service workers with an artificial intelligence chatbot before…
Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. …
A new report by MIT Technology Review Insights reveals how brands can deliver enhanced customer experience, balancing AI with the human touch.…
Customer interaction has undergone a rapid transformation over the past decade, shaped by the integration of digital tools into everyday…
Y Combinator startup Eloquent AI has raised $7.4 million in seed funding to provide AI-fueled customer service in the financial…
Too Long; Didn’t Read:AI for customer service in Italy (2025) is mainstream: 63% of large firms plan adoption and a…