Browsing: Customer Service AI
Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management,…
AI-powered customer service is meant to streamline support, but Cursor AI’s chatbot mishap has exposed the dangers of relying too…
Conversational AI Market◉ Global Conversational AI Market to Surge to USD 41.5 Billion by 2030, Driven by AI-Powered Customer Engagement…
Kelly Hopping is the Chief Marketing Officer (CMO) at Demandbase. getty In 2024 alone, enterprise companies worldwide spent more than…
Customer ServicePhoto: Adobe StockApril 21, 2025When it comes to interacting with a contact support center consumers still want real human…
Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates…
At DBS Bank, customer service officers (CSOs) perform a plethora of tasks each day, from searching for product information…
On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them…
At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better…
Winery marketing teams are in overdrive these days—accelerating efforts to attract younger consumers, growing wine club membership and elevating tasting…