Browsing: Customer Service AI
Quack, an Israeli startup developing “proactive” artificial intelligence for customer service, has raised $7 million in Seed funding to accelerate…
Artificial intelligence is no longer an experiment in retail. Nearly half of retailers now use AI daily or several times…
Salesforce has sent shockwaves through the global customer experience (CX) industry after Co-founder Marc Benioff revealed that the company had…
Sam Altman said AI will take customer service jobs first, and programmers may be next.Altman warned that AI will compress…
Sam Altman thinks artificial intelligence is about to hit the job market, and customer service workers will be the first…
Customer ServicePhoto: Generated by AI. Adobe Stock.September 11, 2025Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise…
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling…
NEWSLETTER INSIGHTS 11 September, 2025 | by Patrick Overall 73% of customers say experience is a deciding factor in their…
Augment, a startup focused on transforming logistics through artificial intelligence, has announced an $85 million Series A funding round, bringing…
More than 7,000 technicians have registered for the Lennox Technical Support AI agent, saving valuable time in the field.DALLAS, Sept.…