Browsing: Customer Service AI
Over the past year, Genesys and Zoom have launched tight integrations with ServiceNow Customer Service Management (CSM), the widely utilized…
Branch TransformationThe customer experience in banking is evolving rapidly. Expectations are higher than ever, shaped by the demand for services…
While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service improvements.…
Nubank (NYSE: NU) is reportedly millions of customers across Latin America. Recently, the company’s Chief Technology Officer, Eric Young, shared…
The big telecommunication service providers in the U.S. have undergone significant changes, often inviting backlash from their users who are…
Seattle’s city government is charting a bold course into the artificial intelligence era, unveiling a comprehensive plan that promises to…
In late June, Verizon launched the Project 624 initiative, which entailed improving customer service. AI is central to the program,…
Home » Latest Travel News of UK » Spain, Germany, and UK Are Leading the AI Revolution in Travel Insurance—…
Too Long; Didn’t Read:Top AI tools for Taiwan customer service in 2025 prioritize generative models, multilingual routing and PDPA‑aware governance.…
Too Long; Didn’t Read:In 2025 Viet Nam’s customer service must adopt AI: 78% of online Vietnamese used AI in the…