Browsing: Customer Service AI
Consumers have endless options, and loyalty is hard to come by. An AI-fueled, proactive approach to service can be the…
Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives…
The Gist Proactive public service. USPS is shifting from problem-solving after the fact to anticipating and addressing issues before customers…
AI agents today are helping businesses in responding to issues to actively prevent them. With rising expectations for speed and…
As businesses race to introduce artificial intelligence into their customer services, a new study suggests they should’t underestimate the human…
Artificial Intelligence (AI) is increasingly making its way into banks’ internal workflows, with chatbots emerging as one of the most…
VOC.AI, a leader in AI-based customer service solutions and intelligent insights, announced the completion of a $15 million funding round.…
Likewize CEO Ryan O’Hara (left) and Speedperform CEO Thomas Thrane [Photos: Thryv/Speedperform] Likewize, a Southlake-based global leader in device protection,…
California Gov. Newsom on Tuesday announced a new initiative that integrates generative AI technologies across the state government. The initiative…