Browsing: Customer Service AI
In the chaos of an emergency scene where decisions are made in seconds and outcomes hang in the balance, there…
Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine…
I don’t think AI can do your job (but I do think an AI salesman can convince your boss to…
Yevgeni Tsirulnik shares how Toshiba Global Commerce Solutions is creating AI-powered personalization, operational efficiency and seamless shopping experiences for small…
It’s undeniable that hallucinations are one of the main sticking points when it comes to the mass rollout of AI…
Key takeaways: Moving from experimental to essential for online businessesCompanies like Amazon are seeing massive adoption with their AI toolsEarly…
When ChatGPT officially launched in late 2022, it kicked off a historic AI race we’re still living through today. The…
As AI dominates headlines and boardroom agendas, many enterprise leaders are eager to implement conversational AI across customer experience workflows.…
Wells Fargo is expanding its collaboration with Google Cloud to roll out artificial intelligence agents across its business, marking a…
TLDR/key takeaways: There are 3 major developments in the Salesforce Summer ‘25 release for Service Cloud: Agentforce now creates a…