Browsing: Customer Service AI
Today’s communication service providers (CSPs) are facing an inflection point. With customers demanding more for less, greater competition from traditional…
The Gist Support drives loyalty. Reliable customer support is the top factor in renewing or choosing feedback tools, outranking design…
A few tips for bank CIOs for upcoming 2026 fiscal planning Executives should prioritize two to three high-impact use cases…
Listen to the article 3 min This audio is auto-generated. Please let us know if you have feedback. Dive Brief:…
Published October 02. 2025 03:25PM The Pennsylvania Turnpike Commission now offers a convenient way for customers to connect with the…
Well, it happened. AI fooled the AI analyst during a recent customer interaction. Not intentionally, and not in a bad…
In late March this year, Zomato — one of India’s largest food delivery platforms — laid off 600 customer support…
Built by a team of seasoned technologists and entrepreneurs, DOO combines advanced natural language processing with regional linguistic expertise to…
As artificial intelligence continues to permeate every corner of commerce, shopping bots are emerging as pivotal tools reshaping digital marketing…
Experiments were carried out to determine the effectiveness of the proposed method to assess the influence of customer emotions expressed…