Browsing: Customer Service AI
The Gist AI adoption diverges. Japanese firms are rushing into AI while U.S. companies show greater caution. Consumer rage studies…
Ever since modern generative AI models exploded in popularity, many companies around the globe have begun laying off their employees…
Microsoft has published many examples of how businesses can build AI agents in Copilot Studio to automate multi-step tasks, without…
Lenovo’s customer service AI chatbot Lena was recently found to contain a critical vulnerability that could allow attackers to steal…
Singapore , Aug. 18, 2025 (GLOBE NEWSWIRE) — YY Group Holding Limited (Nasdaq: YYGH) (“YY Group,” “YYGH” or the “Company”),…
Commercial contextCustomer support in the telecoms has a critical problem. Most service is still reactive — operators wait for complaints,…
Hello Sugar is using voice AI customer service agents (Image: Nichicha). A fast-growing franchise beauty chain is automating customer service…
Zoom has integrated its Virtual Agent with Zoom Phone, helping businesses connect callers directly with the department that can solve…
Amit Gandhi, CEO of NovelVox, an AI-enabled contact center solution provider, helps organizations deliver impeccable customer experience. Imagine a world…
YY Group (NASDAQ:YYGH), a leading provider of workforce solutions and integrated facilities…