Author: Advanced AI Editor

(Corrects paragraph 4 to reflect that Michael Hunter was an advisor to Navy SEALs but was not a SEAL) By Stephen Nellis SAN FRANCISCO (Reuters) -A startup founded by U.S. Navy veterans aiming to help the U.S. military use artificial intelligence to decipher data gathered by submarines has raised its first round of outside capital. Washington-based Spear AI specializes in working with what is known as passive acoustic data, which is gathered by listening devices underwater. Its long-term aim is to use AI to help submarine operators understand whether an object heard could be a rain squall, a whale, or…

CXone Mpower highlighted for delivering true end-to-end workflow automation for customer service HOBOKEN, N.J., April 17, 2025–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that it has been named a Leader in the 2025 Aragon Research GlobeTM for AI Agent Platforms in the Intelligent Contact Center report. The Globe identified NICE for its strengths, notably its CXone Mpower AI platform orchestrating customer service workflows, agents and knowledge at impressive scale and precision driving predictive, proactive and personalized interactions. NICE recently introduced CXone Mpower Orchestrator, a groundbreaking solution that leverages AI to proactively analyze, optimize and automate customer-service workflows for high-value use cases…

ATHENS, Greece, April 24, 2025–(BUSINESS WIRE)–Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises across all industries to deliver a new normal for contact center service and drive operational efficiencies. Many enterprises struggle with outdated IVRs, implementing truly omnichannel experiences, and securely scaling AI implementation while meeting rising customer expectations. By combining Omilia’s CAI platform with Bell’s IT implementation…

AI-Powered Productivity and Monetization Could Add $5.7 Billion to S&P 500 Net Income by 2025 BEAVERTON, Ore., May 05, 2025–(BUSINESS WIRE)–Datavault AI Inc. (NASDAQ: DVLT), a leader in AI-driven data valuation and monetization, today announced a partnership with Kove, a high-performance computing innovator, to launch a secure, tokenized data vending solution. The platform, integrating Kove’s SDM™ Memory Tower 39i with Datavault’s Data Vault®, debuts at IBM Think 2025 in Boston, targeting enterprises eager to unlock revenue from underutilized data. Morgan Stanley estimates that AI-driven productivity and monetization strategies could add $5.7 billion to S&P 500 net income by 2025, with…

AI-powered CRM orchestrates work across departments for fast, seamless experiences across the entire customer lifecycle to drive productivity and fuel growth New AI agents for CRM make true self-service a reality for customers like Pure Storage by completing tasks autonomously LAS VEGAS, May 06, 2025–(BUSINESS WIRE)–Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, unveiled the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by outdated, overbuilt systems. In a bold move to challenge the status quo, ServiceNow reimagines CRM for the…

Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions HOBOKEN, N.J., May 07, 2025–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced at ServiceNow’s annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow (NYSE: NOW), the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered customer service automation platform with the ServiceNow AI Platform and Customer Service Management (CSM) solution to provide organizations with a turnkey, AI-powered framework that connects front, middle, and back-office operations, optimizing every customer service…

Everspring’s 2025 Report Analyzes 450,000+ Student Searches to Reveal the Collapse of Higher Ed Visibility CHICAGO, May 29, 2025–(BUSINESS WIRE)–Students aren’t just searching differently—they’re searching elsewhere. According to Everspring’s new 2025 AI Search Trends Report, prospective students increasingly turn to AI tools like ChatGPT instead of traditional search engines. When they do use Google, AI-generated answers push universities out of view. These shifts are collapsing the old model of digital visibility, where top rankings and paid ads once guaranteed traffic. Today, AI sits between students and the information they’re seeking, reshaping how—and whether—academic programs get discovered at all. Beth Hollenberg,…

The next-gen AI customer experience platform Reshaping AI-Powered Customer Service and CX with Five Pillars of Next-Gen AI NEW YORK, June 09, 2025–(BUSINESS WIRE)–Sobot, a leading AI customer contact solution provider, unveiled its “AI-First” strategy at a media launch event this month. The move elevates Sobot AI with five pillars, including Omnichannel AI, Scenario-Based AI, Multi-Faceted AI, Generative AI and Secure AI to create an experience-led, easy-to-use, and efficiency-driven solution. Sobot Aims to Deliver Intelligent yet More Human-like Service AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the global AI-for-customer-service market was valued at…

H&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions of customers HOBOKEN, N.J., June 16, 2025–(BUSINESS WIRE)–NiCE (Nasdaq: NICE) today announced that H&R Block, the world leader in online and in-office tax preparation, is successfully transforming its customer service operations into a digital-first, AI-powered care organization with NiCE CXone Mpower. This transformation marks a strategic shift from a traditional brick-and-mortar retail servicing model to a digital-first scalable customer care ecosystem built on advanced AI and customer service automation. H&R Block’s transformation began with an…

Company to expand development and improve support for users of flagship Valence framework MINNEAPOLIS, July 07, 2025–(BUSINESS WIRE)–Izzi Software, a leading provider of innovative enterprise software solutions, is pleased to announce the acquisition of Chicago-based CNX Corporation, a technology company specializing in accelerating app development for users of IBM Power Systems. This strategic move marks a significant milestone for Izzi as it expands its capabilities and offerings into the IBM Power ecosystem. The company launched in 2024 in the IBM Z sphere with the acquisition of Virginia-based ColeSoft. As part of the acquisition, Izzi will grow the CNX team to…