Author: Advanced AI Editor
CAMBRIDGE, Mass., Sept. 3, 2025 /CNW/ — A new report by MIT Technology Review Insights reveals how brands can deliver enhanced customer experience, balancing AI with the human touch. Insights (PRNewsfoto/MIT Technology Review Insights) The new report, “The connected customer,” is an MIT Technology Review Insights report sponsored by NiCE. This report draws on in-depth interviews with senior executives and experts from Metrigy Research and NiCE, conducted in the first half of 2025. It seeks to understand how organizations are deploying AI in their customer services capabilities to improve customer satisfaction and increase efficiency. “The future of customer experience isn’t…
Armonk, New York-based International Business Machines Corporation (IBM) operates as an IT solutions company, providing integrated solutions and services worldwide. Valued at $226.3 billion by market cap, IBM operates through Consulting, Software, Infrastructure, and Financing segments. Companies worth $200 billion or more are generally described as “mega-cap stocks.” IBM fits right into that category, with its market cap exceeding this threshold, reflecting its substantial size and influence in the IT services industry. Despite its notable strengths, IBM stock has plunged 17.8% from its all-time high of $296.16 touched on Jun. 25. Meanwhile, IBM stock prices have declined 5.9% over the past three months,…
D-Wave Quantum QBTS is advancing the intersection of quantum computing and artificial intelligence. In August, the company introduced an open-source Quantum AI toolkit, which is part of D-Wave’s existing Ocean software suite and integrates directly with PyTorch, the widely used machine learning framework. This integration with PyTorch is significant because it lowers the barrier for data scientists and AI developers to begin experimenting with quantum-enhanced models using familiar tools, while still gaining access to D-Wave’s quantum processing capabilities. D-Wave’s new toolkit has already shown that it can generate simple images with quantum methods, an early step toward more advanced generative AI.…
Of all the startups that have come and gone, the personal finance company Klarna might be one of the best bellwethers for the finance industry overall. Specializing in “buy now pay later” microloans — tiny cash advances for purchases that don’t need to go through a bank — Klarna hit app stores at a time when US consumer debt was climbing toward a record high. Now a giant of the personal finance landscape, the billion-dollar company recently reported a jaw dropping 17 percent default rate on its loans, a number which finance experts warn is a bad omen for consumer…
Company Logo Key market opportunities in the BYOD and enterprise mobility arena include leveraging cloud mobility solutions for enhanced productivity, catering to sectors like healthcare and BFSI with secure data access, and addressing rising remote work trends. The focus is on security, cost reduction, and improved employee satisfaction. Dublin, Sept. 05, 2025 (GLOBE NEWSWIRE) — The “BYOD and Enterprise Mobility Market Report and Forecast 2025-2034” has been added to ResearchAndMarkets.com’s offering. This report serves as a critical resource for understanding the global BYOD and enterprise mobility market dynamics, offering valuable insights into the competitive landscape and growth opportunities. The report…
The artificial intelligence revolution is reshaping the search engine landscape, with two dominant players emerging from different corners of the world. Baidu BIDU, China’s leading AI company with a strong Internet foundation, reported second-quarter results showing continued AI Cloud business growth supported by strengthening full-stack AI capabilities. Meanwhile, Alphabet GOOGL delivered a standout quarter with $96.42 billion in revenues, demonstrating robust growth across the company as it leads at the frontier of AI.Both companies represent compelling investment opportunities in the AI-driven search market, yet they operate in distinctly different environments with unique challenges and advantages. Baidu commands 75.46% of China’s…
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he had to physically write for each call he handled. Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless menus. He often has full customer profiles in front of him when a person calls in and may already know what problem the customer has before even saying “hello.” He can spend more time actually serving the…
We recently published 11 Stocks Jim Cramer Discussed As He Said Apple’s CEO Is A “Pawn”. International Business Machines Corporation (NYSE:IBM) is one of the stocks Jim Cramer recently discussed. International Business Machines Corporation (NYSE:IBM)’s stock is up 12% year-to-date despite taking a beating over the past couple of months. The shares have lost 12.5% since late July after investors began to question whether the firm’s software business had sufficient juice to produce growth. Cramer is nothing short of an International Business Machines Corporation (NYSE:IBM) bull, as he believes that the firm has great leadership and can become a long-term…
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Consumers often don’t rely on AI-powered search and summaries for product research, with 53% saying they don’t trust the results, according to a survey published by Gartner Wednesday. Another 2 in 5 consumers say generative AI overviews make the search process more frustrating than traditional search, the survey found. And 3 in 5 want the option to turn off AI summaries, according to Gartner. Brands should consistently publish in-depth, accurate and well-researched content to help consumers research products,…
00:00 Speaker A All right. Let’s take a look at what’s trending here after hours, checking in on shares of IBM, Service Now, and T-Mobile. IBM reporting a beat on second quarter revenue and earnings, while looking ahead, the company is raising its full-year outlook for free cash flow. IBM noting its generative AI book of business continues to accelerate. Now stands at more than $7.5 billion. And then we got Service Now as well, topping earnings and revenue estimates for the second quarter. The company highlighting it’s on track to hit its $1 billion annual contract value target by…