Author: Advanced AI Editor

The Gist Acquisition completed. Zendesk acquires HyperArc to enhance AI analytics capabilities. Technology integration. HyperArc’s GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities. Zendesk announced on July 14 that it completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time generative AI-powered insights. The move represents a significant advancement in Zendesk’s analytics roadmap. By integrating HyperArc’s technology, Zendesk plans to create a unified analytics platform that builds upon its existing Explore foundation while introducing next-generation, AI-powered capabilities. According to company officials, customers…

The Gist Unified CX platform. Cyara launches an all-in-one AI-powered CX assurance solution. AI-driven automation. Platform features include advanced validation, real-time monitoring and no-code testing. Enterprise impact focus. Global enterprises gain more reliable, scalable and compliant CX operations through automation. Cyara announced the general availability of its next-generation platform for AI-powered customer experience assurance on July 15. The unified solution integrates AI validation, real-time monitoring and no-code test automation into a single enterprise-grade platform. According to company officials, the platform aims to help organizations scale AI with confidence, prevent CX breakdowns and deliver consistent customer experiences across voice, digital and…

The Gist Statistical insight. Call center statistics reveal that phone calls remain the top method for customer service interaction. AI uptake. Automation and AI technologies in call centers are projected to significantly increase over the next 5-10 years. Omnichannel expectation. Customers now demand quick, seamless service across all communication platforms. Call centers are a brand’s hub for customer service issues and are crucial to running a successful company. Utilizing call center statistics is essential for crafting effective customer support strategies. Yet the word “call” may be a misnomer in our digital world. While most people still prefer the immediacy of…

The Gist Enhanced oversight tools. New monitoring, approval and testing features improve AI reliability. Improved agent accuracy. Human review and simulation help fine-tune AI responses. CX leader empowerment. Customer experience leaders gain safer scalable automation options for contact centers. ASAPP announced expanded capabilities for its GenerativeAgent platform on July 22. The New York-based company added features focused on improving accuracy, control and trust in AI-automated contact center conversations. According to company officials, the enhancements aim to address safety and security concerns that have made organizations hesitant to extend AI capabilities directly to customers. The updates include human review mechanisms, monitoring…

The Gist Old metrics fail. Traditional CX metrics miss tone, accuracy and customer trust in AI interactions. Auto evals needed. Auto evaluations provide scalable, detailed checks on AI responses for safety, tone and grounding. Framework for improvement. The EVALS+ Pyramid gives CX leaders a structured approach to measure and improve AI outputs. Generative AI has stepped in to handle tasks that people used to do. It’s answering customer questions, suggesting products and writing emails on behalf of brands. While it’s impressive, this shift exposes a problem no one fully prepared for. The old ways of measuring customer experience don’t cut…

Key Takeaways GOOGL’s global search market share fell to 89.54% in May. AI Overviews and Circle to Search are boosting engagement, with AI Overviews used by 1.5B monthly. Google Search revenues are expected to witness a CAGR of 11% from 2024 through 2027. Alphabet (GOOGL Quick QuoteGOOGL – Free Report) has been dominating the search engine market for a long time, similar to what Microsoft (MSFT Quick QuoteMSFT – Free Report) enjoyed with Windows. However, GOOGL seems to have been losing some of its mojo in the search market due to growing usage of Generative AI applications, including Perplexity and…

According to reports from Amazon, Reuters and Geekwire, the tech giant has announced another wave of layoffs.  Amazon says it’s part of reductions in their cloud divisionThe company says the cuts are not directly due to AI, but part of a broader review which identified areas where they could streamline based on what they said were current priorites.Amazon spokesman Brad Glasser told Geekwire: “After a thorough review of our organization, our priorities, and what we need to focus on going forward, we’ve made the difficult business decision to eliminate some roles across particular teams in AWS.”These cuts come on heels of…

God bless Google.Googles solves problems and helps me navigate life every day. I don’t know what I’d do without it or the other web search tools I tinker with.Me: “Hey Google, tell me about new property tax laws that passed the Texas Legislature.”“Hey Google, what’s that little charger called that keeps fluorescent lights on?”Watchdog AlertAre you a taxpayer in Texas? The Watchdog has your back.“Hey Google, how do you install a ballast for a fluorescent light?”“Hey Google, play Luciano Pavarotti singing the best part of Act 3 of the opera Turandot.”Google’s big changeGoogle is changing not only its physical appearance…

More than 300 employees from several different companies with business in North Texas will be laid off in the coming weeks, according to several WARN notices filed at the end of June.Shipping giant FedEx is “reducing and relocating” its workforce at its Garland and Plano facilities, according to the notice from June 30. These layoffs are part of the company’s Network 2.0 initiative, which aims to “improve the pickup, transport, and delivery of packages” as it restructures its network.“The staff reductions are part of our long-term strategy to streamline and simplify pickups and deliveries and provide better and more efficient…

AI Writer, Detector, Plagiarism Checker, and Paraphraser Now Available in Limited-Time Open Beta for Students and Educators Worldwide. DUBAI, UAE , August 21, 2025 — StudyPro, an AI-powered academic writing assistant, has officially opened its platform to the public in a free beta program. Designed for students and educators at all levels, StudyPro offers a complete suite of AI-driven tools that support original, high-quality writing. The beta is available globally and for a limited time only, giving early users full access to premium features before the platform’s official launch.StudyPro enters the academic landscape at a time when generative AI is…