Author: Advanced AI Editor

Platform helps online retailers automate tier-one support and eliminate missed calls with voice-based AI agents.United States, July 21, 2025 — Ringly.io, an AI-powered phone support platform built for online retailers, announced this week that its phone automation system can now independently resolve up to 90 percent of incoming customer calls. The milestone marks a growing shift in how e-commerce brands manage tier-one support, with less reliance on live agents.The company’s AI phone agents are built specifically to serve online stores and are available 24/7 and solve up to 90% of calls, no humans needed. By handling repetitive questions, including order…

Influencers can now instantly be generated utilizing APOB AI’s new toolset, offering avatar generation, video animation, voice syncing, and content monetization with zero technical skills.California, United States, July 22, 2025 — APOB AI introduces a new collection of creative AI technology tools which help users develop realistic AI influencers through simplified processes. The new tools from APOB AI let creators develop scalable content through video generation while allowing natural speech synchronization with talking avatars and face swap functionality.AI technology serves digital creators as a scalable publishing solution to meet growing demands for short-form faceless content on social media platforms. The…

IBM CEO Arvind Krishna recently revealed that the company has leveraged artificial intelligence — specifically AI agents — to automate tasks previously handled by hundreds of HR professionals who have been replaced. The shift has allowed IBM to redirect resources toward hiring in software development, sales, and marketing.  Krishna’s remarks came as organizations across industries are assessing how AI technologies are influencing workforce structures and human capital strategies. AI agents — autonomous tools capable of executing tasks such as spreadsheet analysis, research, and email drafting — are beginning to play a more central role in enterprise operations.  Although broad-based layoffs…

Greetings TCPAWorld! Happy Monday! If you’ve ever been stuck shouting “representative or agent” or pressing zero repeatedly into the void of an automated system, this one’s for you. So without further ado, let’s get into it as part of our latest updates, always bringing you up to speed. On July 30, 2025, Senators Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act, a bipartisan bill aimed at regulating call center operations and customer service disclosures. The legislation seeks to address two primary concerns: the offshoring of call center jobs and the growing use of…

Illustration: Glenn Harvey for BloombergThe rush into artificial intelligence has minted fortunes worth a collective $71 billion for 29 founders. March 28, 2025 at 5:00 AM EDTUpdated on March 28, 2025 at 1:35 PM EDTThe sums of money that the artificial intelligence boom has created in the span of a few years border on unthinkable.OpenAI, which debuted ChatGPT in late 2022, is poised to become one of the world’s most valuable startups with a $300 billion valuation. Anthropic, created in 2021 by a team of former OpenAI employees, is worth more than $60 billion. Safe Superintelligence launched in October and…

The Gist AI Receptionist launch. RingCentral releases generative AI phone agent to automate calls. Business process shift. Transforms front-office call handling into a revenue opportunity. Operational impact. Over 2,000 businesses, especially in healthcare, construction, HR, benefit from efficiency gains. RingCentral, Inc. announced the general availability of its AI Receptionist (AIR) on June 30. According to company officials, the AI-powered phone agent uses generative AI to automatically answer customer questions and transfer callers to appropriate destinations. The solution has already been adopted by more than 2,000 organizations across healthcare, construction, real estate, professional services and finance sectors. RingCentral positions the technology…

The Gist Conversational website AI. CommSite shifts static websites to AI-driven chat experiences. Customer expectation gap. Addresses high abandonment from poor search and static content. Impact for brands. Enables businesses to increase engagement and revenue through real-time, personalized interactions. CommBox announced the launch of CommSite on July 1. The platform transforms static websites into AI-driven conversational interfaces that respond to user queries in real time, according to company officials. Working with OpenAI, the system is designed to be trained on a company’s specific products, services and policies. According to CommBox, the platform can automate end-to-end tasks like appointment booking and…

The Gist Conversational AI is booming—but complex. With 192% projected growth by 2031, CX leaders face pressure to adopt—but success isn’t guaranteed. Agent experience matters. AI tools like transcription and summarization often add work instead of removing it, according to new frontline research. Most brands still fall short on results. Only 11% of companies say they’re highly effective at using AI to deliver human-like conversations. Conversational AI is having its breakout moment. But are contact center agents celebrating? Maybe not.According to a July 4 Research and Markets report, the global conversational AI market is expected to grow from $17.05 billion…

The Gist Agents aren’t anti-AI—they’re anti-neglect. Reddit threads show call center workers fear being left behind, not by bots, but by poor leadership and lack of support. AI is increasing chaos, not clarity. From hallucinated call notes to clunky “efficiency” tools, agents say AI often creates more work instead of less. Leaders must step up. To make AI succeed in contact centers, leaders must communicate transparently, invest in upskilling and design AI that actually helps humans—not replaces or monitors them. The problem for your contact center agents isn’t artificial intelligence.It’s you. Leadership.The underlying sentiment across some Reddit threads featuring contact…

The Gist AI supports alignment. Aggregated AI helps organizations unify CX, CS and support around shared experience outcomes. Metrics are evolving. Companies are shifting from transactional KPIs to signals tied to value, friction and retention. Outcomes drive strategy. Experience management is becoming a business-wide framework linked to revenue, efficiency and customer health. Experience management outcomes are no longer theoretical aspirations. They’re now a tangible performance framework that influences retention, revenue and resilience. These outcomes reflect real-world value across customer, partner and internal touchpoints. The focus goes beyond satisfaction scores to include measurable impact, journey health, reduced friction, operational efficiency and…