Author: Advanced AI Bot

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ — Innovate UtilityCX — Today, Oracle announced new AI-powered call summarization and tagging capabilities in the Oracle Utilities Customer Platform, bringing intelligent automation to utility call centers. By helping reduce manual work, these innovations are expected to empower agents to focus on delivering fast issue resolution, personalized service, and real human connection at scale. Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people…

CAMPBELL, Calif., April 24, 2025 /PRNewswire/ — Zencoder, a leading provider of AI agents integrated into developers’ environments, today announced the acquisition of Machinet, a developer of context-aware AI coding assistants with more than 100,000 downloads in JetBrains IDE. This strategic acquisition further strengthens Zencoder’s position in the rapidly growing AI coding assistant market and expands its multi-integration ecosystem across popular development environments. Zencoder Logotype (PRNewsfoto/Zencoder) Expanding the Developer Experience Machinet users now benefit from a richer developer experience with Zencoder’s expanded capabilities, including: Enhanced JetBrains Integration: By combining Machinet’s specialized expertise in JetBrains IDEs with Zencoder’s existing JetBrains support,…

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational inefficiencies. The research outlines key 2025 predictions, including AI-assisted agents, real-time personalization, and the rise of voice and conversational AI, signaling a significant shift in how organizations will deliver customer experience moving forward. TORONTO, April 22, 2025 /PRNewswire/ – As customer expectations continue to rise, organizations struggle to meet the demand for fast, effective, and personalized service. Long wait times, impersonal interactions, and disjointed service channels have led to rampant rage-clicking and sinking customer…

Nearly half of all cyberattacks resulted in stolen data or credentials Identity abuse was the preferred entry point Asia Pacific represented more than one-third of attacks in 2024 ARMONK, N.Y., April 17, 2025 /PRNewswire/ — IBM (NYSE: IBM) today released the 2025 X-Force Threat Intelligence Index highlighting that cybercriminals continued to pivot to stealthier tactics, with lower-profile credential theft spiking, while ransomware attacks on enterprises declined. IBM X-Force observed an 84% increase in emails delivering infostealers in 2024 compared to the prior year, a method threat actors relied heavily on to scale identity attacks. IBM X-Force Threat Index The 2025 report tracks new…

(Reuters) -Reddit launched two new AI-powered advertising features on Monday aimed at helping brands drive greater engagement by tapping user conversations on the platform, the company said. The company said its AI-driven tool, “Reddit Insights”, would provide real-time insights to marketers for planning campaigns by identifying trends on the platform and testing campaign ideas. It will also provide a feature called “Conversation Summary Add-ons”, allowing brands to integrate “positive” user comments directly under the ads to show what they think about the ad subject. Platforms such as Reddit, Snap and Pinterest are leaning on AI-driven ad targeting tools to attract…

By Supantha Mukherjee PARIS (Reuters) -Nvidia (NVDA) CEO Jensen Huang has been pitching the idea of “sovereign AI” since 2023. Europe is now starting to listen and act. The concept is based on the idea that the language, knowledge, history and culture of each region are different, and every nation needs to develop and own its AI. Last week, the CEO of the artificial-intelligence chipmaker toured Europe’s major capitals – London, Paris and Berlin – announcing a slew of projects and partnerships, while highlighting the lack of AI infrastructure in the region. In a place where leaders are increasingly wary…

(Corrects typographical error in headline) (Reuters) -BT Group Chief Executive Allison Kirkby said advances in artificial intelligence could deepen significant job cuts under way at the British telecoms company, the Financial Times reported on Sunday. Kirkby told the newspaper that BT’s plans to cull more than 40,000 jobs and strip out 3 billion pounds ($4 billion) of costs by the end of the decade “did not reflect the full potential of AI”. “Depending on what we learn from AI . . . there may be an opportunity for BT to be even smaller by the end of the decade,” the…

By Anna Tong, Kenrick Cai and Krystal Hu SAN FRANCISCO (Reuters) -Alphabet’s Google, the largest customer of Scale AI, plans to cut ties with Scale after news broke that rival Meta is taking a 49% stake in the AI data-labeling startup, five sources familiar with the matter told Reuters. Google had planned to pay Scale AI about $200 million this year for the human-labeled training data that is crucial for developing technology, including the sophisticated AI models that power Gemini, its ChatGPT competitor, one of the sources said. The search giant already held conversations with several of Scale AI’s rivals…

By Jody Godoy (Reuters) -Facebook owner Meta’s $14.8 billion investment in Scale AI and hiring of the data-labeling startup’s CEO will test how the Trump administration views so-called acquihire deals, which some have criticized as an attempt to evade regulatory scrutiny. The deal, announced on Thursday, was Meta’s second-largest investment to date. It gives the owner of Facebook a 49% nonvoting stake in Scale AI, which uses gig workers to manually label data and includes among its customers Meta competitors Microsoft and ChatGPT creator OpenAI. Unlike an acquisition or a transaction that would give Meta a controlling stake, the deal…

(Reuters) -Weighed down by tariffs and geopolitical uncertainty, dealmaking has slowed to a crawl across most industries except one: the unglamorous world of data infrastructure. The companies that process the data used to build advanced AI models have become highly sought after targets for legacy tech companies like Meta, Salesforce, and ServiceNow in the scramble to stay competitive against the likes of OpenAI, Google and Anthropic. “AI without data is like life without oxygen, it doesn’t exist,” said Brian Marshall, global co-head of software investment banking at Citi. “Because of that, data is having a zeitgeist moment right now driven…