Author: Advanced AI Bot

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week. The company plans on rolling it out to all users in the United States by the end of the month; half of U.S. users are currently using it. “We believe this is the best AI-supported customer travel agent in travel,” Chesky said. “It’s already led to a…

Cloud computing and online retail behemoth Amazon (NASDAQ:AMZN) met Wall Street’s revenue expectations in Q1 CY2025, with sales up 8.6% year on year to $155.7 billion. The company expects next quarter’s revenue to be around $161.5 billion, close to analysts’ estimates. Its non-GAAP profit of $1.59 per share was 16.2% above analysts’ consensus estimates. Is now the time to buy AMZN? Find out in our full research report (it’s free). Revenue: $155.7 billion vs analyst estimates of $155 billion (in line) Operating Profit (GAAP): $18.41 billion vs analyst estimates of $17.52 billion (5% beat) EPS (GAAP): $1.59 vs analyst estimates…

Apple is collaborating with Anthropic to create a new AI-powered “vibe-coding” platform, reported Bloomberg, citing sources. The new platform will be designed to assist programmers in writing, editing, and testing code. It is an updated version of Apple’s Xcode software, integrating Anthropic’s Claude Sonnet model, the sources told the publication. The initiative is currently being rolled out internally, with no decision yet on a public launch. The collaboration shows Apple’s use of AI to streamline its internal workflows and modernise product development. Its approach mirrors those of companies such as Windsurf and Anysphere, which provide advanced AI coding assistants. Apple’s…

Pinterest is upgrading its visual search feature with a handful of new capabilities. On Monday, the company announced it’s rolling out new functionality to improve its feature that allows users to search using an image instead of text. This includes new tools to more precisely narrow and refine searches, as well as those that make visual search more accessible across Pinterest’s website. The company believes the new additions will help Pinterest stand out as a search engine for things users may otherwise have trouble describing with words — like a vibe, style, or aesthetic. One new enhancement will help users…

Good morning. Leveraging data and AI in the industrial sector is set to be a game-changer. That was a key topic at Honeywell’s Future of Energy Summit in Washington, D.C., that I attended last week. Suresh Venkatarayalu, SVP and chief technology officer at Honeywell explained that the labor shortages in the industrial sector will be massive as skilled workers retire in the coming years. At the same time, there will soon be a high demand for manufacturing jobs to be filled in the United States, he said. Venkatarayalu pointed to the findings from Honeywell’s latest survey of 300 U.S. decision-makers…

Freightmate AI has filed a motion to dismiss Flexport’s copyright infringement lawsuit against it. The motion, filed on April 22, argues that Flexport’s claims for trade secret misappropriation and copyright infringement lack a sufficient legal basis. Freightmate AI’s attorneys contend that the complaint fails to demonstrate any direct involvement of the company in the alleged misappropriation acts carried out by former Flexport employees now affiliated with Freightmate. “Flexport never should have named Freightmate as a defendant in this case,” Freightmate stated in the motion. “While the allegations … contain some detail regarding supposed exfiltration of its materials by [Jason] Zhao,…

(Bloomberg) — Apple Inc. is teaming up with startup Anthropic PBC on a new “vibe-coding” software platform that will use artificial intelligence to write, edit and test code on behalf of programmers. Most Read from Bloomberg The system is a new version of Xcode, Apple’s programming software, that will integrate Anthropic’s Claude Sonnet model, according to people with knowledge of the matter. Apple will roll out the software internally and hasn’t yet decided whether to launch it publicly, said the people, who asked not to be identified because the initiative hasn’t been announced. The work shows how Apple is using…

(Bloomberg) — Google can train its search-specific AI products, like AI Overviews, on content across the web even when the publishers have chosen to opt out of training Google’s AI products, a vice-president of product at the company testified in court on Friday. Most Read from Bloomberg That’s because Google’s controls for publishers to opt out of AI training only cover work by Google DeepMind, the company’s AI lab, and not any other organization at the company, said Eli Collins, a Google DeepMind vice-president. “Once you take the Gemini” AI model “and put it inside the search org, the search…

Nvidia has blasted leading AI lab Anthropic over its stance on U.S. export controls on advanced AI chips to China. Anthropic has argued that strong export controls on AI chips are crucial to maintaining the U.S. advantage in the global AI race and safeguarding national security, claiming that Chinese smugglers have come up with creative methods to circumvent export controls. Nvidia has dismissed some of Anthropic’s anecdotes as “tall tales.” Nvidia has publicly rebuked Anthropic after the AI lab called for tighter U.S. export controls on advanced AI chips to China. In a statement shared with news outlets, Nvidia accused…

Box Inc., a cloud storage company, announced a partnership with IBM this week to help businesses adopt enterprise AI for everyday work tasks. The partnership brings together IBM’s AI tool, watsonx, and Box AI. Box AI is an agentic AI tool developed by Box for organizations to customize their own closed-system AI models. Within Box AI, companies can limit prompt queries to specific sets of documents or data without any complex code-building. Enterprise AI refers to using AI models and tools at scale for large businesses handling proprietary information. IBM’s enterprise AI studio, watsonx.ai, now brings a selection of AI…