AI
A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.
Photo: Generated by AI. Adobe Stock.
April 1, 2025 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Artificial intelligence is fast becoming the go-to tool for retailers as it can help on so many levels — from improving engagement with customers to helping streamline operations and boost revenue channels.
A free webinar, “Discover How AI Boosts Engagement and Sales,” taking place Wednesday, April 16 at 2 p.m. will examine all the advantages AI can bring to the retail operation and environment.
Sponsored by NICE, the webinar will offer an in-depth presentation from Tom Yang, VP, retail, at NICE, and Rob Lucchesi, NICE portfolio system engineer.
As the panelists will share, strategic interventions, at key moments in the customer journey, can have a significant impact on the retail business.
Yang and Lucchesi will walk through a modern retail customer journey and showcase real-world AI applications, including:
Proactively engaging consumers using AI-driven journey triggers for personalized, scalable interactions.Leveraging predictive analytics to identify and address friction points.Automating complex customer journeys through intuitive, scalable solutions.
Don’t miss this opportunity to see how AI is transforming retail experiences in practical, measurable ways. Register here.
About Judy Mottl
Judy Mottl is editor of Retail Customer Experience and Digital Signage Today. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.
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With NICE, it’s never been easier for organizations of all sizes in retail and other major markets around the globe to create extraordinary customer experiences (CX) while meeting key business metrics. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX solutions for the contact center—and beyond.
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