Sam Altman warns of AI-driven job loss
During the Capital Framework for Large Banks conference at the Federal Reserve Board of Governors, Altman didn’t hold back, as he shared his prediction that AI systems like ChatGPT will soon eliminate entire job categories, starting with customer service, as per The Guardian report.
Is customer service already an AI-dominated field?
The OpenAI founder told the crowd, pointing to customer support roles that, “Some areas, again, I think just like totally, totally gone,” as quoted in the report. Altman said, “That’s a category where I just say, you know what, when you call customer support, you’re on target and AI, and that’s fine,” as quoted in The Guardian report.He even explained the transformation of customer service as already done as he told the Federal Reserve vice-chair for supervision, Michelle Bowman that, “Now you call one of these things and AI answers. It’s like a super-smart, capable person. There’s no phone tree, there’s no transfers. It can do everything that any customer support agent at that company could do. It does not make mistakes. It’s very quick. You call once, the thing just happens, it’s done,” as quoted in the report.
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Can AI and ChatGPT outperform doctors?
Altman then highlighted about the involvement of AI in healthcare and even indicated that AI’s diagnostic capabilities had surpassed human doctors, but wouldn’t go so far as to accept the superior performer as the sole purveyor of healthcare, as reported by The Guardian.
He pointed out that, “ChatGPT today, by the way, most of the time, can give you better – it’s like, a better diagnostician than most doctors in the world,” and then added that, “Yet people still go to doctors, and I am not, like, maybe I’m a dinosaur here, but I really do not want to, like, entrust my medical fate to ChatGPT with no human doctor in the loop,” as quoted in the report.
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Will world leaders take advice from AI?
According to The Guardian’s report, AI will also dominate in functioning of governments across the world where presidents will follow ChatGPT’s recommendations and hostile nations wield artificial intelligence as a weapon of mass destruction.
Donald Trump’s “AI action plan”
Altman’s remarks came as the US president Donald Trump’s administration unveiled its new “AI action plan,” aimed at reducing regulatory burdens and accelerating AI infrastructure, such as building more data centers, according to The Guardian report. It marks a shift in tone from the former US president Joe Biden’s administration, where Altman and other tech leaders actively called for stronger government regulation, as per the report. Under Trump, the message has become one of urgency and international rivalry, particularly with China, according to the report.
FAQs
Is my customer service job at risk?
According to Altman, yes. He says AI can already handle those roles better and faster than humans.
Can ChatGPT really diagnose illness better than doctors?
Altman claims it often can, but he still wants a human doctor involved in his own care.