Many Finnish companies are familiar with the problems of action not being taken, phone calls not written down and opportunities missed due to not knowing the facts. If the most important details of a phone call can be automatically logged in the right systems, this increases the amount and quality of relevant customer data, and automating these tasks can free up time for more meaningful work.
Moontalk AIRI is a brand-new, Finnish, AI-assisted service that promises to do just that, and it has been particularly well received by entrepreneurs, lawyers, and sales and customer service professionals.
Moontalk, based in Oulu in northern Finland, has been developing a range of user-driven services that clarify corporate communications and manage calls for more than ten years. Moontalk created its most recent service, AIRI, as a solution to a problem that everyone is familiar with.
Moontalk AIRI can provide summaries of phone conversations. It helps by automatically keeping records of what has been agreed and processed in phone calls. The service creates a relevant title, summarises the call content and lists any agreed actions. Users can easily see the details in a phone app, and AIRI can also automatically store the information in the customer information system the organization uses.
Recording this data directly in the right systems saves time and reduces human error. It also means that customer data is more up to date. The data collected by Moontalk AIRI helps users to analyse and understand the reasons for customer contacts.
Better data analysis helps small and large companies alike to develop their operations, improve their services and promote a positive customer experience.
Jussi Patopuro, CEO of Moontalk
The challenge today is not that there isn’t enough communication. The problem is that there is too much of it – and it’s in the wrong forms. Moontalk helps to strip away the essentially irrelevant and make communication more relevant. Previously, Moontalk technologies have mainly produced quantitative speech data for companies. Now, our entire service environment is taking the next step, as Moontalk AIRI also makes the content of conversations part of corporate information management. Today, we all have access to a great deal of information. In today’s business management environment, it’s more important than ever to be able to react quickly to changing situations, analyse information and filter the relevant details from the irrelevant information. This is where we come in
