In an era where efficient communication is paramount, CivicReach is stepping up to redefine how government agencies engage with their residents. Based in Raleigh, the company specializes in conversational voice AI tools designed to streamline public office operations, ultimately enhancing customer experience.
Innovating government communication
CivicReach’s mission is to radically improve communication between local agencies and their constituents by increasing the accessibility, equity and efficiency of government. They are building a future where every resident interaction is seamless, multilingual and powered by AI that understands and serves people, without replacing them.
“At CivicReach, we believe every resident deserves a seamless, accessible, and respectful interaction when they call their local government. We’re building voice AI tools that reflect that belief,” says Chip Kennedy, founder and CEO of CivicReach. “Our technology is built to integrate seamlessly with existing systems,” he added, “which means agencies can implement it quickly and without the hassle of additional downloads. We want to empower public offices to focus on what truly matters.”
Local governments face overwhelming call volumes, fragmented service workflows and legacy phone systems that aren’t designed for today’s residents. Many residents don’t know who to call or what department to reach, and even when they do, their local government staff is often stretched thin. These communication gaps lead to frustration for both residents and public servants. As local governments grapple with these challenges, CivicReach offers a timely solution. Their virtual call centers are not only cost-effective — up to 90% cheaper than traditional models — but also deliver 24/7 support, ensuring that resident inquiries are addressed promptly.
Real-time insights and multilingual support
One of the standout features of CivicReach’s platform is its ability to provide real-time data on call volumes and service trends. This insight allows government agencies to better understand the needs of their communities and respond accordingly.
Lindsay Avagliano, COO of CivicReach and a recent winner of the NC Technology Association’s NEXT TECH awards, emphasizes the importance of this capability: “Our local government officials want to serve residents — all of us — better. We’re giving them the tools to do just that, one call at a time.”
“By analyzing call data, we enable agencies to make informed decisions that enhance service delivery,” Avagliano added. “It’s about being proactive rather than reactive.”
With their multilingual call answering feature, CivicReach ensures that all residents can access essential services in their preferred language, breaking down barriers and fostering inclusivity.
Fast implementation and tailored solutions
CivicReach’s approach is refreshingly collaborative. They offer affordable pilot programs, allowing agencies to test the waters before fully committing. “We work alongside our partners to develop a tailored platform that meets their specific needs,” Kennedy explains. “Once we identify what works, we can scale the solution efficiently.”
This flexibility has attracted a diverse clientele, including cities, counties and social service agencies, all eager to improve their customer service offerings.
CivicReach has already launched successful pilots with governments and agencies in Virginia and Texas. Their platform is set up to help agencies answer incoming calls live, reduce administrative burden and deliver actionable call data to government leadership. Most importantly, they’re building for increased satisfaction from both residents and staff: the heart of their mission.
A team of experts
CivicReach is led by a team of seasoned professionals from various fields, including government, technology and communications. Their collective expertise ensures that the solutions provided are not only innovative but also practical and effective.
CivicReach is poised to become a game-changer in how government agencies interact with their residents.
As Kennedy and Avagliano highlight, the future of government service delivery is not just about technology; it’s about creating meaningful connections with communities.
In a landscape where customer satisfaction is paramount, CivicReach is leading the charge, ensuring that government agencies can answer the call, literally and figuratively.