ServiceNow debuts AI agents for security and risk to support autonomous enterprise defense

ServiceNow Inc. today unveiled new artificial intelligence-powered agents for its Security and Risk suite as part of a broader effort to accelerate autonomous enterprise defense.

The new capabilities, available to ServiceNow customers immediately, aim to help organizations move beyond reactive security by automating threat response, orchestrating remediation and reducing response times across the enterprise.

The new AI agents, announced at the company’s annual Knowledge 2025 conference in Las Vegas, are designed to help cybersecurity teams struggling under the weight of rising threats, alert fatigue and compliance burdens. The agents, drawing on ServiceNow’s experience in orchestrating complex workflows at large scale, can initiate dynamic playbooks, automate responses to vulnerabilities and surface real-time insights to accelerate decision-making and reduce organizational risk. The idea is to build a foundation for self-defending enterprise systems capable of managing risk and compliance autonomously, with the appropriate level of human oversight.

“AI is rewriting the rules of cybersecurity and risk management,” explains Lou Fiorello, group vice president and general manager of security and risk products at ServiceNow. “CISOs are looking to use AI to drive productivity and improve their protection and response capabilities — amplifying impact at scale. That’s why ServiceNow is delivering new security outcome-focused AI agents, with the right level of human oversight, on a single platform.”

Along with the new security-focused AI agents, ServiceNow revealed that it’s expanding its capabilities in risk-based vulnerability management to include comprehensive exposure management workflows.

The new workflows enhance visibility into compensating controls, such as endpoint detection, response tools and web application firewalls, giving organizations a more holistic approach to risk mitigation. ServiceNow’s previously launched threat intelligence platform is also being strengthened with additional security case management functionality to enable proactive, precise responses to emerging threats.

Partnerships

ServiceNow also today announced expanded partnerships with Cisco Systems Inc. and Microsoft Corp., aimed at establishing AI-to-AI security ecosystems that deliver unified visibility and governance over AI deployments. The integrations pair ServiceNow’s workflow intelligence with Microsoft and Cisco’s cybersecurity expertise, enabling faster detection, broader context and more coordinated responses to threats.

In addition to enhancing cybersecurity, ServiceNow is broadening its risk management footprint with new tools for operational resilience and AI governance.

A newly introduced service called AI Control Tower offers organizations centralized visibility into their AI assets, lifecycle processes and compliance posture to ensure ethical and transparent use of AI across the enterprise. Additionally, the company debuted a new Digital Operational Resilience Management solution that allows businesses to manage disruptions, maintain business continuity and address emerging risks in today’s complex digital landscape.

Together, the updates reflect ServiceNow’s strategy to become a unified platform for enterprise resilience. Powered by its AI Platform, Workflow Data Fabric and integration capabilities, ServiceNow is aiming to break down silos between departments and deliver a single system of action that connects people, data and processes.

The announcements come a day after ServiceNow debuted a new customer relationship management platform and other new AI tools that make it easier to use AI agents. The new CRM offering includes technology from Moveworks Inc., a company ServiceNow acquired for $2.8 billion in March.

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