Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, I look into how Vodafone Business and ServiceNow are teaming up to bring AI-powered automation to global telecom services.
Highlights
00:04 — Vodafone Business and ServiceNow have formed a five-year strategic partnership to enhance customer service through AI-powered automation. The solution, built on the ServiceNow platform, aims to improve Vodafone’s ability to manage customer inquiries, resolve service issues, and deploy tools more rapidly.
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00:46 — Paul Smith, president of field and customer operations at ServiceNow, said the following about the announcement: “Together, we’re delivering AI-driven solutions that help service providers move faster and stay ahead of customer expectations as they evolve.”
01:13 — At the heart of this announcement is ServiceNow’s capability to reduce repetitive tasks, allowing customer service agents to concentrate on more complex work, such as assisting SMEs in adopting new digital services. This initiative embodies the primary goal of AI at the enterprise level: enhancing efficiency and increasing satisfaction for both employees and customers.