VOC.AI, a leader in AI-based customer service solutions and intelligent insights, announced the completion of a $15 million funding round. This investment was led by Shanda Grab Ventures, in partnership with Northern Light Venture Capital and Starting Gate Fund.
What VOC.AI does: The company’s flagship AI-based customer service solution Solvea sets a new standard for intelligent support with its ‘Technology + Scenario + Compliance’ framework. Built on VOC.AI’s unified AI platform, which integrates generative AI, multi-agent architecture, and an e-commerce knowledge graph, Solvea delivers scalable and end-to-end solutions that drive faster resolution times, increase operational efficiency, and enhance customer satisfaction for leading global e-commerce brands and beyond. Plus, the AI-based support agents seamlessly manage complex customer interactions at scale, including company-specific policies and cross-border returns, while providing real-time multilingual support, 24/7 availability, and enterprise-grade compliance with ISO 27001, SOC2, and GDPR standards.
What the funding will be used for: The funding will advance the development of VOC.AI’s AI-enabled agents and support its mission to boost workforce efficiency through intelligent, AI-driven customer service solutions. And by implementing digital employees to manage repetitive and routine tasks, human teams are empowered to focus on higher-value, creative, and strategic work.
Value Proposition: VOC.AI is transforming the enterprise software landscape with its pioneering AI Digital Employee, designed to deliver measurable outcomes instead of simply feature-stacking. Differentiated from traditional SaaS platforms, VOC.AI’s approach provides operational AI-powered agents that take full ownership of task execution and quality assurance. By integrating efficient digital operations with seamless omnichannel integration, VOC.AI helps clients reduce recruitment costs without inflating SaaS spend, driving major gains in productivity and cost efficiency. And this results-driven approach positions VOC.AI at the forefront of a new SaaS paradigm focused on performance, not just platform features and complexity.
Advisor: Unique Capital served as the exclusive financial advisor.
KEY QUOTES:
“AI Agent technology is driving a paradigm shift in the global business ecosystem, especially in e-commerce, where intelligent customer experiences have become a core competitive factor. VOC.AI’s strategic positioning places it at the forefront of this transformation. Its global smart infrastructure and regional capability matrix redefine the value chain of customer experience, introducing an evolutionary technology gene into the fundamental logic of cross-border commerce.”
Cathy Ge, Deputy CIO of Shanda Grab Ventures
“2025 will be a defining year for AI-powered customer support, as its potential to transform the B2B ecosystem becomes undeniable. At VOC.AI, we’re committed to building world-class AI solutions that prioritize customer success and deliver measurable results. Our goal is to provide digital support agents that not only match—but surpass—live agent performance, setting new benchmarks for accuracy, resolution, and customer experience. We’re focused on delivering real business outcomes, not just software features.”
Hunter Guo, Founder of VOC.AI
“As an early investor in VOC.AI, NLVC has witnessed VOC.AI’s continued exploration and outstanding execution in applying AI technology to real-world user scenarios. VOC.AI has quickly established a competitive advantage in the cross-border brand e-commerce market, earning the trust and praise of numerous clients. Our decision to increase investment this time reflects our continued recognition of the VOC.AI team and confidence in its future growth potential.”
Figo Zhang, Partner at Northern Light Venture Capital
“2025 is set to be a pivotal moment for AI agents, driven by significant advancements in engineering, ecosystem development, and the rapid iterations of foundational models. These breakthroughs are enabling the deep integration of AI agents across industries, enhancing operational efficiency and driving intelligent transformation. One notable example is VOC.AI, which leverages its technological presence to penetrate niche scenarios effectively. With its AI R&D hub in Silicon Valley, VOC.AI is expanding localized operations in markets like North America and Japan while supporting the intelligent upgrades of e-commerce enterprises, accelerating AI adoption across industries.”
Joe Wei, Founding Partner of Starting Gate Fund
